Shipping Policy

Effective 15 September 2026

Free standard shipping

Sienna Everyday currently offers free standard shipping to eligible Australian addresses unless a different charge is clearly shown at checkout.

Processing and delivery estimates

Orders are normally prepared within 3 to 10 business days. Standard delivery is normally estimated at 7 to 14 business days after dispatch. These are estimates rather than guaranteed dates. Promotions, remote destinations, customs, carrier disruption, weather and other events outside reasonable control can cause delays.

International fulfilment

Orders may be shipped directly by international fulfilment partners, including facilities in Asia. Items from one order may arrive in separate parcels.

Tracking

Where available, tracking is sent after dispatch and may take several business days to update between international and local carriers. A destination marker on a tracking map identifies the delivery destination and may not show the parcel's live location.

Address changes

The customer must provide a complete and accurate address. Changes cannot be guaranteed after processing starts. Reasonable reshipping costs may apply when a parcel is returned because of an incorrect or incomplete address supplied by the customer.

Missing parcels

If tracking shows delivered but the parcel cannot be found, the customer should check the delivery area, household members and neighbours, then contact the carrier and Sienna Everyday. We will assess tracking and delivery evidence and provide any remedy required by law.

Consumer rights

If we cannot supply an order within a reasonable time, or goods are lost or fail to meet a consumer guarantee, we will provide the remedy required by applicable law.