Refund policy
Refund and Returns Policy
Effective 15 September 2026
Scope
This policy applies to purchases from Sienna Everyday, an online fashion retailer operated by Altarix LLC.
Thirty day return period
A customer may request a return within 30 days after delivery. For a change-of-mind return, the item must be unworn, unwashed, unaltered and free from marks, odours or damage, with original tags and any hygiene protection intact.
Swimwear and intimate items are eligible for change-of-mind returns only while the hygiene seal remains intact. These conditions do not limit rights relating to faulty or incorrectly supplied goods.
Starting a return
Email siennaeverydaycare@gmail.com before sending an item. Include the order number, item and reason. For a faulty, damaged or incorrect item, include clear photographs of the complete item and issue where reasonably possible.
Approved change-of-mind returns may need to be sent to a returns facility in Asia. We will provide the authorised address and instructions after reviewing your request. Do not send the item to the address on the original parcel or to our business correspondence address.
Change of mind and sizing
For change-of-mind, colour-preference and sizing returns, you are responsible for tracked return postage, any applicable customs charges and other return costs. International return postage may be expensive, so we recommend checking the cost before sending your parcel. Keep your proof of postage.
Original shipping charges, if any were paid, are not refunded for change-of-mind returns. We cannot accept parcels sent cash on delivery or with unpaid charges.
Faulty, damaged or incorrect items
Contact us if an item is faulty, unsafe, materially different from its description or not the item you ordered. We will assess the issue and provide the remedy required by applicable law, which may include a repair, replacement or refund.
If a return is needed, wait for our instructions before posting the item. If we confirm a problem with the item, we will reimburse reasonable return costs you have paid where required by the Australian Consumer Law. You will not be required to use the change-of-mind return process for a claim about a faulty or incorrectly supplied item.
Refund timing
After an authorised change-of-mind return is received and inspected, we will let you know the outcome. Approved refunds are issued to the original payment method, normally within 7 business days of inspection. Your bank or payment provider may need additional time to make the funds available.
We may offer a partial refund or store credit as an optional alternative. You do not have to accept an alternative where applicable law entitles you to another remedy.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
